tag:blogger.com,1999:blog-683382864156505640.post3259320375507265023..comments2023-08-14T11:44:27.299-04:00Comments on Jeremiah's<br> Vanishing New York: TekserveJeremiah Mosshttp://www.blogger.com/profile/11791516443125872364noreply@blogger.comBlogger24125tag:blogger.com,1999:blog-683382864156505640.post-61062589287234729612016-09-02T07:33:53.726-04:002016-09-02T07:33:53.726-04:00In July 2016 I went in for service on my laptop an...In July 2016 I went in for service on my laptop and was told they no longer serviced macs and gave me other business to go. I walked out.dean10003https://www.blogger.com/profile/05371248661469311300noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-14289099753698254362016-07-09T21:33:53.104-04:002016-07-09T21:33:53.104-04:00gee that all sounds lousy. not what ive experienc...gee that all sounds lousy. not what ive experienced at all, but then they'll be gone by August so its maybe a moot point. Anonymoushttps://www.blogger.com/profile/05903790253815048970noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-12865650508671578542016-07-07T13:54:42.006-04:002016-07-07T13:54:42.006-04:00I have been a customer of TEKserve for 25 years, a...I have been a customer of TEKserve for 25 years, and got fed up with them when they kept hustling me and upselling me.<br /><br />They tried to charge me $800 for a laptop repair. They did this to try to upsell me a new computer by saying it would be more cost-effective than repairing the current one. The Little Laptop Shop on Clinton Street repaired it for $250. I think there is a conflict of interest between sales and reoair, where they will always recommend what is more profitable for them at the expense of their customer. You're probably thinking what business wouldn't do that. Well a small local business is supposed to be more customer-oriented than a large corporation. <br /><br />Another time they sold me an expensive printer when I was looking for a simple all-in-one. The inkjet printer skipped lines and made white horizontal stripes on everything I printed. They tried to refuse to take it back and said it was my fault for not knowing how to calibrate it correctly. Nice customer shaming you superior nerds! I made it clear that I wanted a simple printer to work out of the box without troublshooting. 3 employees surrounded me to try to show me how to calibrate it. After about 30 minutes of messing with it, it was still not working properly. They got angry. They gave me a refund but told me that I could never buy another printer from them again. Total idiots. <br /><br />Another time they tried to charge me $100 to backup my computer on a DVD in addition to charging me another $500 for repair. I handed them my iPod and told them to feel free to back up the computer to my iPod. They said I had to pay $500 even though the computer was still under warrantee because they said it had liquid damage and they did not believe me when I said nothing had been spilled on it. They suggested that perhaps my roommate had spilled something on it and didn't tell me. As if. When I asked them for proof that it had liquid damage, because it's easy for them to open the computer up and take a photo or even just show me, they changed their minds and said they would cover it for free under warrantee.<br /><br />Long story short they are super sheisty and treat their customers like idiots.<br /><br />Lastly that store is pretty white washed. I went in there with a successful artist friend of mine, and he bought a computer in cash (Same hustle. They told him his current computer was so expensive to repair that he might as well just buy a new one.) It took two separate employees literally almost half an hour to count the money. They had to use a counterfeit bill checker pen on every single bill and they counted more slowly than my 90 year old grandmother while a security guard stood over us. They made some excuse about not being used to their customers paying cash. Most businesses have a bill counter. Really they just didn't believe that a person with tattoos wasn't paying with counterfeit drug money. <br /><br />I do like the $0.05 Cokes though. phodographerhttps://www.blogger.com/profile/11832121158881214144noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-86674946994543282082016-06-16T07:27:44.984-04:002016-06-16T07:27:44.984-04:00To my knowledge, we haven't sold iPhones in al...To my knowledge, we haven't sold iPhones in almost a year. <br />kemimariehttps://www.blogger.com/profile/13856536964767217289noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-15958448361676546482016-05-23T14:10:30.788-04:002016-05-23T14:10:30.788-04:00Sad to see it go but I must admit i have been usin...Sad to see it go but I must admit i have been using Mikes Tech Shop on 20th btw 6th and 7th for a few years now due to the long wait times I had on repairs from Tekserve. Faster turn around and pretty responsive to email and questions.robby1051https://www.blogger.com/profile/17742146905205691282noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-31700766723902285642016-05-22T19:40:01.921-04:002016-05-22T19:40:01.921-04:00My friend Philip once said "TekServe is to co...My friend Philip once said "TekServe is to computer repair what anal fissures are to proctologists".OMhttps://www.blogger.com/profile/16238071203528512387noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-48336750170819159922016-05-22T11:49:15.398-04:002016-05-22T11:49:15.398-04:00I wanted to add that I've bought several Macs ...I wanted to add that I've bought several Macs here, plus other stuff, because I believe in supporting local businesses, and I don't begrudge NYC the need to collect sales taxes. I'm reading the other small minded comments here (by people using screen names, not their real names like I do) and find these are the usual "I can buy it cheaper on the Internet so screw this local business" form of comment.<br />.<br />I've still got my NYMUG (New York Mac Users Group) T-shirt, plus software I bought through the group, from the Bad Old Days when people would often ask me, "Why don't you ged rid of your Apple computer and buy a real (aka Windows) computer?" Pass.Andrew Porterhttps://www.blogger.com/profile/09303874382474271502noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-48365000457725336832016-05-21T14:12:33.871-04:002016-05-21T14:12:33.871-04:00I've bought a number of my Macs and now iMacs ...I've bought a number of my Macs and now iMacs there over the decades, plus hard drives, scanners, and all sorts of other stuff. I will spread the link here to other Mac users I know here in NYC. Hope they find a new place; the current one is cavernous. <br />.<br />Then there's the old Coke machine in the place, and the walls of old Macintosh computers.Andrew Porterhttps://www.blogger.com/profile/09303874382474271502noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-91374250774973403952016-05-21T09:06:07.368-04:002016-05-21T09:06:07.368-04:00Maybe its because Apple wouldn't allow them t...Maybe its because Apple wouldn't allow them to sell iPhones anymore- not a nice move for their 25 year partner<br />so now they'll concentrate on service out of an office in Phase 2.<br />Service was always their strong pointvzabuserhttps://www.blogger.com/profile/11547457692788084346noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-32430576923234147892016-05-20T14:35:19.239-04:002016-05-20T14:35:19.239-04:00Hi, John, Neither you nor anyone else should belie...Hi, John, Neither you nor anyone else should believe that the powers that be have surrendered to hypergentrification. It's in fact something they want themselves: in brings in taxes and with those taxes, they buy votes — not in the crude way but by adding pgms that bring them votes.Anonymoushttps://www.blogger.com/profile/08048626992114541006noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-30180512273191178502016-05-20T06:30:05.481-04:002016-05-20T06:30:05.481-04:00Post logic board* meltdownPost logic board* meltdownliethttps://www.blogger.com/profile/04871249080318637172noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-14602266943954531482016-05-20T00:37:30.384-04:002016-05-20T00:37:30.384-04:00I've gone to Tekserv, Apple's stores, and ...I've gone to Tekserv, Apple's stores, and now Mikes. For a long time for repairs and Apple items I only went to Tekserve, since it was closer than the original Spring St. Store, until Apple's 14th St. (and later Grand Central Station) store opened up and repaired my laptops swiftly, at no cost because of the warranty. Apple even replaced two of my laptops free of charge. I cannot put into words how amazed I was each time they did this. No hassle, no BS, just an admission that the problem was on their end (bad motherboard, etc.). With Apple peripheral hardware, I now go to Mike's. They're not cheap, but they do great work. They're even working on a damaged external drive of mine right now. I am happy to know that Tekserve isn't disappearing, but as with so much that's hypergentrification is causing in NYC, their forced move angers me. Watching the pre-hyper-chained, pre-sanitized, pre-endless glass-towers-for-the-super-rich NYC disappear before my eyes is upsetting. What's enraging is watching almost no one in a position of power doing anything to brake or slow these changes. All seem to have raised the white flag of surrender. What I want to know is: WHY?John Khttps://www.blogger.com/profile/08073378940347627766noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-463696178088610872016-05-19T19:01:15.697-04:002016-05-19T19:01:15.697-04:00Original location? Slowest elevator in NYC history...Original location? Slowest elevator in NYC history. LOL<br /><br />Still use Tekserve - but can't imagine how hard it is to stay in biz.justmehttps://www.blogger.com/profile/03850363013299730493noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-29251998085873917482016-05-19T16:14:48.124-04:002016-05-19T16:14:48.124-04:00Everything comes to an end eventually.
/philosoph...Everything comes to an end eventually.<br /><br />/philosophyAnonymoushttps://www.blogger.com/profile/10737331455258326718noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-6433927711082708002016-05-19T15:48:40.295-04:002016-05-19T15:48:40.295-04:00Frankly, the one time I needed their repair servic...Frankly, the one time I needed their repair service, I tho't their attitude was piratical: I went in a day or so before my warranty expired, and they refused to give any warranty on their repairs, which meant that if they didn't solve the problem, I was shit out of luck from that point forward. <br /><br />And incidentally, tho' they did strive mightily to fix the problem, they failed, but it's a kind of thing I can limp along with.<br /><br />Also, it took them a dog's age to complete the repairs, which I attribute to the fact that I was under warranty, so I had to take a backseat to paying customers — even tho' I bought my last 2 Macs there and a shitload of peripherals as well.<br /><br />On the other hand, I'm sure the Apple stores are just as bad: Apple has become a piratical corporation, which with Steve Jobs gone, will soon lose its lustre. I HAD to use Apple, because it's standard for my industry, but let's face it, Apple's VERY high-end products represent the gentrification side of the computer business.Anonymoushttps://www.blogger.com/profile/08048626992114541006noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-35327272654082390822016-05-19T15:05:12.062-04:002016-05-19T15:05:12.062-04:00They do not own the building.They do not own the building.SUJovianhttps://www.blogger.com/profile/16531192253694414537noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-86915848758728495712016-05-19T12:13:59.778-04:002016-05-19T12:13:59.778-04:00Noooooooo!My go-to spot for all the tech stuff tha...Noooooooo!My go-to spot for all the tech stuff that is just too odd to get from Apple. The last time I was there, it occurred to me that they were somewhat out of place in hip Chelsea.Anonymoushttps://www.blogger.com/profile/05409896712411603178noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-68508182119529783512016-05-19T11:39:49.940-04:002016-05-19T11:39:49.940-04:00I'm not happy to see them go but personally I ...I'm not happy to see them go but personally I stopped using them in the late 90s because of incredible rudeness on the part of some of their employees. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-13323570678734780302016-05-19T10:43:51.054-04:002016-05-19T10:43:51.054-04:00Thanks for including the 1991 NY Magazine article....Thanks for including the 1991 NY Magazine article. I do hope they're able to remain in the city for servicing.Martresehttps://www.blogger.com/profile/10902449879408046266noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-82097716881874227032016-05-19T10:33:49.361-04:002016-05-19T10:33:49.361-04:00It's not the rent. I believe they own the bui...It's not the rent. I believe they own the building. There is something not being said hereAnonymoushttps://www.blogger.com/profile/01215519107009444508noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-59108641688732090462016-05-19T09:39:28.917-04:002016-05-19T09:39:28.917-04:00But the good news is that Mike's Tech Shop, ri...But the good news is that Mike's Tech Shop, right around the corner on 20th St. is still open and has actually acted as an indy force against the monster that Tekserv has become in the past decade. I stopped going to Tekserv when I found Mike's, always empty, super smart and much cheaper than Tekserv. UbuWebhttps://www.blogger.com/profile/00778700018751423373noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-42942526807538675832016-05-19T09:33:00.053-04:002016-05-19T09:33:00.053-04:00Went a few weeks ago to buy an iPhone only to be t...Went a few weeks ago to buy an iPhone only to be told TekServe doesn't sell iPhones any more.Jackofwitshttps://www.blogger.com/profile/18298202219421702060noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-54892511324786073932016-05-19T08:35:20.159-04:002016-05-19T08:35:20.159-04:00Good ol' Tekserve; they were always terrific, ...Good ol' Tekserve; they were always terrific, but I confess that I haven't visited in more than 15 years. I find the Genius Bar at the Apple Store always a delightful experience, the work there is generally covered (thus, free of cost) by the warranty, and I'm fascinated by the young generation of techies - they're so different than anyone I knew at that age.Scouthttps://www.blogger.com/profile/07860208585189661470noreply@blogger.comtag:blogger.com,1999:blog-683382864156505640.post-70655259938607602502016-05-19T07:54:48.671-04:002016-05-19T07:54:48.671-04:00i hope this is not true. they are indeed an altern...i hope this is not true. they are indeed an alternative to Apple, although I dont have a problem with Apple stores. As a city, we need places that reflect individuals sensibilities, which Tekserve has always done. As a Mac user since 1985, I love being reminded of its evolution when I visit (and buy from) Tekserve. Woe is Us. Anonymoushttps://www.blogger.com/profile/05903790253815048970noreply@blogger.com